Terms of Service

Last updated: November 1, 2025

Welcome to Leon. These Terms of Service explain how you may use Leon and any related websites, widgets, APIs and integrations (the Service).

By creating an account, integrating Leon, or using the Service in any way, you agree to these Terms.

If you do not agree, you must not use the Service.

1. Who we are

The Service is operated by Chankla LLC, a company registered in New Mexico, United States, with contact email golemfzco@gmail.com.

2. Eligibility and accounts

You must be at least 18 years old or the age of majority in your country.

If you use the Service on behalf of a company or client, you confirm that you have authority to bind that entity and that it accepts these Terms.

You are responsible for keeping your login credentials secure and for all activity under your account.

3. What Leon does

Leon provides AI powered chat experiences for use on your website, social channels or other integrations. The Service may for example:

  • Answer questions from your visitors or customers
  • Generate or suggest messages and content
  • Integrate with third party platforms such as messaging or CRM tools

We may improve or change features from time to time.

4. Your responsibilities

You must:

  • Use the Service only in compliance with these Terms and all applicable laws
  • Provide accurate information when creating your account and configuring your bots
  • Obtain and maintain all consents and notices required from your users or customers for Leon to process their data
  • Configure Leon appropriately for your use case, including any disclaimers you want to show to your end users

You must not:

  • Use the Service for illegal, harmful, misleading, hateful or abusive content
  • Use the Service to generate or distribute spam, malware, fraud or scams
  • Try to bypass usage limits, security measures or payment obligations
  • Reverse engineer, copy or resell the Service unless we have agreed in writing

We may suspend or terminate your access if we reasonably believe you are breaking these rules.

5. AI content and accuracy

Leon uses artificial intelligence models that generate content probabilistically. As a result:

  • Responses may be inaccurate, incomplete or inappropriate
  • The Service does not provide professional advice of any kind, including medical, legal, financial or tax advice
  • You are responsible for reviewing and validating outputs before relying on them or sharing them with your users
  • You remain fully responsible for how you use the Service and for any content you send, receive, display or act upon

You should not rely on Leon for decisions that could result in harm, legal liability or significant financial impact without independent human review.

6. Plans, pricing and payments

Some parts of the Service may be offered for free, and others on paid plans or usage based pricing.

Pricing, features and limits for each plan are described on our website or in your order form.

Subscription fees are billed in advance on a recurring basis unless otherwise stated. Usage based fees may be billed in arrears.

Payments are processed by third party providers such as Stripe. By paying you also accept their terms.

Fees are generally non refundable except where required by law.

We may change prices or billing terms. If we do, we will notify you in advance and changes will apply from the start of your next billing period.

7. Third party services

The Service may connect to third party platforms, APIs and tools, for example:

  • Messaging platforms such as WhatsApp, Instagram or Facebook Messenger
  • CRM, help desk or analytics tools
  • Cloud infrastructure or AI model providers

Those services are operated by third parties and have their own terms and privacy policies. You are responsible for reviewing and complying with them. We are not responsible for third party services or for any changes or interruptions they cause.

8. Data, privacy and security

Our use of personal data is described in our Privacy Policy, which forms part of these Terms.

In short:

  • We process data you or your users provide to operate, secure and improve the Service
  • You confirm that you have a lawful basis to share any personal data with us
  • You remain the controller of your end user data where applicable, and we act as a processor to the extent required by data protection laws
  • We implement reasonable technical and organizational measures to protect data, but no system is perfectly secure

If you believe your account has been compromised, you must contact us immediately.

9. Intellectual property

We own all rights, title and interest in and to the Service, including software, designs, branding and all intellectual property.

You own your own content, prompts, configurations and data that you upload to the Service.

To operate the Service, you grant us a worldwide, non exclusive, royalty free license to host, process, display and transmit your content as needed to provide the Service and improve it, as described in our Privacy Policy.

You may not use our trademarks or brand assets without our prior written consent.

10. Feedback

If you provide suggestions, ideas or feedback about the Service, you agree that we may use them without restriction and without obligation to you.

11. Disclaimers

The Service is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law:

  • We do not guarantee that the Service will be error free, uninterrupted, secure, or that it will meet your specific requirements
  • We make no warranties about the accuracy, reliability or completeness of any AI generated content or outputs

Some jurisdictions do not allow certain disclaimers, so these may not fully apply to you.

12. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, consequential, special or punitive damages, or for loss of profits, revenues, data or goodwill, arising out of or related to your use of the Service
  • Our total aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of:
    • the amounts you paid to us for the Service in the 3 months before the event giving rise to the claim, or
    • 100 United States dollars (100 USD)

Nothing in these Terms limits liability that cannot be limited under applicable law, such as for death or personal injury caused by negligence.

13. Term and termination

These Terms apply for as long as you use the Service.

You may stop using the Service and cancel your subscription at any time through your account or by contacting us.

We may suspend or terminate your access if you breach these Terms, if your payment is overdue, or if we discontinue the Service.

Upon termination:

  • Your right to use the Service ends
  • Some provisions will continue to apply, including those on intellectual property, limitations of liability and governing law
  • We may keep certain data as required by law or for legitimate business purposes, as described in our Privacy Policy

14. Governing law and disputes

These Terms are governed by the laws of the State of New Mexico, United States, without regard to conflict of law rules.

Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the courts located in New Mexico, United States, and you agree to submit to their jurisdiction.

If you are a consumer and the law of your country provides you with mandatory rights or forums, those will prevail where required.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you, for example through the Service or by email.

If you continue to use the Service after the new Terms take effect, you are deemed to accept them.

16. Contact

If you have questions about these Terms or the Service, you can contact us at:

Chankla LLC
Email: golemfzco@gmail.com